Privacy & Cookie Policy
Last Updated: January 28, 2026
Luna Vista Apartment Homes, operated by Luna Vista Owner LLC (“we,” “us,” or “our”), respects your privacy. This Privacy & Cookie Policy explains how we collect, use, protect, and handle your information when you interact with our website, services, and communications. By using our website or providing your information, you consent to this policy.
If you have questions, contact us at admin@towermultifamily.com.
1. Information We Collect
We may collect the following types of information when you interact with our website or services.
Personal Information You Provide
Name
Email address
Phone number
Mailing address
Message or inquiry details
Automatically Collected Information
Device and browser information
IP address and approximate location
Website usage and page interactions
Cookies and similar tracking technologies (see Section 4)
We do not knowingly collect information from children under the age of 18 and do not process sensitive personal information.
2. How We Use Your Information
We use the information collected to:
Respond to inquiries and provide customer support
Process leasing applications, tour requests, and service communications
Improve website performance and user experience
Monitor site traffic and marketing effectiveness
Comply with legal, regulatory, and security requirements
We do not sell your personal information.
3. When We Share Information
We may share personal information only in the following circumstances:
Service Providers
Trusted vendors that assist with website hosting, analytics, communications, scheduling, messaging delivery, and customer support.
Legal or Safety Requirements
When required by law or to protect against fraud, abuse, or security threats.
Business Transactions
In the event of a merger, acquisition, or property transfer.
Mobile Information Use and Sharing
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, messaging platforms, and technical service providers, is permitted solely to enable service-related communications. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
4. Cookies & Tracking Technologies
Our website uses cookies and similar technologies to:
Keep the website secure and functional
Measure traffic and visitor behavior (for example, Google Analytics)
Support advertising and remarketing through platforms such as Google and Facebook
You may disable cookies through your browser settings. Please note that some site features may not function properly without cookies enabled.
5. SMS / Text Messaging Opt-In
If you choose to opt in to receive SMS/text communications from Luna Vista Apartment Homes (operated by Luna Vista Owner LLC), we may send both transactional/service-related and promotional messages.
Transactional and service-related messages may include leasing inquiries and updates, tour scheduling and confirmations, appointment reminders, availability and pricing information, application assistance, next steps, and other resident-related communications.
Promotional messages may include move-in specials, limited-time leasing offers, leasing incentives, availability announcements, and community event updates.
SMS consent is collected through separate, optional, unchecked checkboxes and is not a condition of service.
You may opt out at any time by replying STOP to any message. For assistance, reply HELP. Message and data rates may apply. Message frequency varies.
6. Data Retention & Security
We retain personal information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system can be guaranteed to be completely secure.
7. Your Privacy Rights
Depending on your state of residence, you may have the right to:
Access, update, or delete your personal information
Opt out of marketing communications or targeted advertising
Request details regarding how your information is used
To exercise these rights, contact admin@towermultifamily.com.
8. Updates to This Policy
We may update this Privacy & Cookie Policy from time to time to reflect changes in legal requirements or business practices. Updates will be posted with a revised “Last Updated” date.
9. Contact Us
Luna Vista Apartment Homes
Operated by Luna Vista Owner LLC
5925 Callaston Ln
Fort Worth, TX 76112
United States
Phone: +1 (817) 799-8879
Email: admin@towermultifamily.com
